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It clarifies and expands upon many of the processes from the previous 2007 edition, often called version 3 or ITIL v3. I have vast knowledge in database and I handled the Maintenance of employee records for the organization. The new ITIL, with associated certifications, is expected to be released sometime in 2007. Key information is provided to bring your infrastructure up to date, saving you time and money. In addition, the single-process practitioner certifications that were offered by OGC for version 2 have now been replaced and the offering expanded by what are known as complementary certifications.  The ITIL certification scheme now offers a modular approach.
Publisher: Heinemann Educational Publishers (February 3, 1993)
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